Help & Support
Virgin Mobile FAQs
Getting started with Virgin Mobile
Managing your account
- Get your bill online
- Set-up direct debit payments
- Understand your bill
- Check your Pre-Paid balance
- Upgrade your Post-Paid service
Using your phone
Travelling overseas
Calling overseas
Customer Service
1300 555 100 (within Australia)
Any day between 7am -11pm AEST
- From overseas call +61 2 8860 9848
Online Support
Have a complaint? Let us know your gripe.
Lost or stolen phone?
Call 1300 555 100 anytime.
- From overseas call +61 2 8860 9848
Sales Team
Call 13 63 69 - Mobile
Call 13 25 45 - Broadband
Monday-Friday 8.30am-8pm AEST
Weekends 10am-6pm AEST
Online sales
Forgot your PIN?
We can send it to you via SMS or email.
Retail stores & resellers
You'll find Virgin Mobile in over 900 stores across Australia.